About Us
Tottenham Hotspur Ltd is a company registered in England and Wales and is part of a group of companies and organisations centred around our football club.
In this Cookies Policy, we use the term “Tottenham Hotspur” (and “we“, "us" and “our”) to refer to our group of companies and organisations including Tottenham Hotspur Ltd, Tottenham Hotspur Football & Athletic Co. Ltd, Tottenham Hotspur Women Football Club Limited, Tottenham Hotspur Stadium Limited, and Tottenham Hotspur Foundation.
We operate the following websites:
- the Official Spurs Website at https://www.tottenhamhotspur.com/ (the “Spurs Site”);
- the Tottenham Hotspur Tickets and Memberships Website at https://www.eticketing.co.uk/tottenhamhotspur/ (the “Spurs eTicketing Site”);
- the Tottenham Hotspur Stadium Website at https://www.tottenhamhotspurstadium.com/ (the “Stadium Site”);
- the Spurs Shop Website at https://shop.tottenhamhotspur.com/ (the “Spurs Shop Site”);
- the SPURSPLAY Website at https://play.tottenhamhotspur.com/ (the “SPURSPLAY”).
Together the above websites are the “Spurs Websites".
The purpose of this Cookies Policy is to inform you about what cookies are, how we use them, and what you can do to control them.
What are Cookies?
The Spurs Websites use cookies to collect certain information about our websites’ visitors automatically. Cookies are small text files that store basic information that a website can use to track on-line traffic flows, recognise repeat site visits and record information about your on-line preferences. They often include an anonymous unique identifier that is sent to your browser from the Spurs Websites, which is then stored on your computer's hard drive. Cookies do not attach to your system and damage your files but observe user behaviour and compile aggregate data that we then use in order to improve the Spurs Websites. We also use cookies to measure the effectiveness of advertising.
There are two broad categories of cookies – ‘first party cookies’ and ‘third party cookies’. First party cookies are cookies that are served directly by the website operator to your computer and are used only by the website operator to recognise your computer when it revisits that site. Third party cookies are served by a service provider on behalf of the website operator and can be used by the service provider to recognise your computer when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes.
We also collect certain information automatically about visitors to the Spurs Websites, as described in the section headed “Cookie Types” below.
Cookie types
Memory cookie (a first party cookie)
Name: PHPSESSID, SUB00001_SBASKET, ServerID
Website Used: Spurs Site, Spurs Shop Site
Purpose: his cookie allows you to use the Spurs Site and Spurs Shop Site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted between visits.
Google Analytics (a third party cookie)
Name: _utma, _utmb, _utmc, _utmz, _pk_id..23f9, _pk_ses..23f9
Website used: Spurs Site, Spurs Shop Site
Purpose: These cookies are set by Google, Inc. and are used to collect information about how visitors use our Site and Shop. We use this information to compile reports and to help us improve the Site and Shop. The cookies collect information in an anonymous form, including the number of visitors to the Site and Shop, where visitors have come to the Site and Shop from and the pages they visited.
More Information: View an overview of privacy at Google and how this applies to Google Analytics
Optimost Testing Cookie (Online Testing Cookie)
Name: Cookies Starting With - op674
Website used: Spurs Shop Site
Purpose: These cookies are used to test different layouts of pages to enhance your experience on the Spurs Shop Site.
Google Analytics Demographics and Interest Reporting
Website used: Spurs websites
Purpose: Includes data on your users' demographics (age, gender) and interests (affinity categories, other categories).
More Information: Anonymised data used to look at trending. Google gives users the ability to prevent their data from being collected and used by Google Analytics.
For more information on Policy requirements for Google Analytics Advertising Features, click here
Google Remarketing Cookie (third party cookie)
Website used: Spurs Websites
Purpose: Webgains Affiliates - We sometimes advertise on third party websites and these cookies give us information on how you found our website and which website you came from. This helps us identify which websites are sending us the best traffic and we reward them based on this.
Memory cookie (a first party cookie)
Website used: Spurs Websites
Purpose: Google Remarketing Cookie - On some of our pages online we place tags to see what you are viewing. Using this information we use this in our online marketing to help make sure that the ads you see around the web are relevant to what you have been viewing and are interested in.
Memory cookie (a first party cookie)
Name: sf_sso
Website used: Spurs Site (Football Development webpage)
Purpose: Currently in place to retain the signed in status for the Football Development webpage of the Spurs Site only.
Session cookie
Name: UIC
Website used: SPURSPLAY Site
Purpose: Shows that a user is logged in and contains no identifying information.
Memory cookie (a first party cookie)
Name: TBC
Website used: Spurs Site
Purpose: Retains members being signed into the Spurs Site only for 30 days.
Session cookie
Name: SIC
Website used: SPURSPLAY Site
Purpose: Shows that a user is logged in and contains no identifying information for SSL domains.
Session cookie
Name: uv_******
Website used: SPURSPLAY Site
Purpose: Tracks the users recommended bit rate and also the recommended settings i.e Captions.
Memory cookie (a first party cookie)
Name: USER
Website used: SPURSPLAY Site
Purpose: Contains information: user name, email, login name, subscription status.
Session cookie
Name: cq-sync-tottenhamhotspur
Website used: Spurs eTicketing Site
Purpose: Created on landing on the Spurs eTicketing Site.
Session cookie
Name: tottenhamhotspur
Website used: Spurs eTicketing Site
Purpose: Created when logged in or basket created on the Spurs eTicketing Site.
Google Analytics (a third party cookie)
Name: _utma, _utmb, _utmc, _utmz
Website used: Spurs eTicketing Site
More Information: __utma - Google Analytics tracking cookie, expires immediately, __utmb - Google Analytics tracking cookie, expires in 30minutes, __utmc - Google Analytics tracking cookie, session cookie, expires at end of session, and __utmz - Google Analytics tracking cookie, expires in 6 months, 12 hours and 30minutes.
Session cookie
Name: JSESSIONID, TESTCOOKIE, cy_track_user, new_id, other, trx_id
Website used: Spurs eTicketing Site
Purpose: For electronic transactions.
More Information: JSESSIONID - secure.barclaycard.co.uk - 3rd party, used for payment, TESTCOOKIE - secure.barclaycard.co.uk - 3rd party, used for payment, cy_track_user - secure.barclaycard.co.uk - 3rd party, used for payment, expires 2079, new_id - secure.barclaycard.co.uk - 3rd party, used for payment, other - secure.barclaycard.co.uk - 3rd party, used for payment, trx_id - secure.barclaycard.co.uk - 3rd party, used for payment.
Session cookie
Name: uid, uvc, uit, psc, pid
Website used: Spurs eTicketing Site
Purpose: For bookmarking
More Information: uid - addthis.com, bookmark and share cookies from addthis, facebook, twitter etc. uvc - addthis.com, bookmark and share cookies from addthis, facebook, twitter etc. uit - addthis.com, bookmark and share cookies from addthis, facebook, twitter etc. psc - addthis.com, bookmark and share cookies from addthis, facebook, twitter etc. pid - addthis.com, bookmark and share cookies from addthis, facebook, twitter etc.
Session cookie
Name: _atuvc
Website used: Spurs Site
Purpose: For bookmarking via social.
More information: AddThis: The __atuvc cookie is created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users.
Session cookie
Name: EkAnalytics, EktGUID
Website used: Spurs Site
More Information: CMS Analytics - not used. Unique session identifier.
Session cookie
Name: thcfn, thcid, thcn, thmn, ths, thtype, vmb
Website used: Spurs Site
Purpose: Membership Login cookies
Session cookie
Name: Session_id
Website used: SPURSPLAY Site (Invideous player)
More Information: retains users login details for monthly subscription player
Your choices
You can choose to accept all cookies from the cookie acceptance banner which will appear at your first visit to a Spurs Website, and each time if you have selected essential cookies only.
You can also stop certain cookies from being placed through your browser settings. Most web browsers are set to accept cookies by default. However, you can choose to accept or reject some or all cookies through your browser settings. Most web browsers enable you to choose whether you wish to disable all cookies or only third-party cookies. Please note that blocking or deleting cookies may impact your ability to use certain features of the Spurs Website.
To manage your cookie preferences, you can usually find the option to enable or disable cookies in your browser settings. You can also refer to the “Help” section of your browser for more information on how to manage cookie preferences.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
To opt out of being tracked by Google Analytics across all websites, you can download the Google Analytics browser opt-out add-on, available from https://tools.google.com/dlpage/gaoptout.
To manage cookies relating to targeted promotional activities, you can visit www.youronlinechoices.com.
Please visit www.allaboutcookies.org for further information.
Getting in touch
We have a dedicated Data Protection Officer who you can contact if you have questions or any complaints in relation to this Cookies Policy:
Data Protection Officer
Tottenham Hotspur Stadium
Lilywhite House
782 High Road
London
N17 0BX
Alternatively email: personaldata@tottenhamhotspurstadium.com.
Changes to this notice
As our organisation changes, this Cookies Policy is expected to change as well. We reserve the right to amend this Cookies Policy at any time, for any reason, without notice to you, other than the posting of the amended Cookies Policy on our websites. We may email periodic reminders of this Cookies Policy. You should check our website frequently to see the current Cookies Policy that is in effect and any changes that may have been made to it.